Native Vancouverite Nancy Stibbard purchased Capilano Suspension Bridge Park in 1983 and has spearheaded the attraction’s development and phenomenal success over the past 30 years. Nancy’s commitment to exceeding guest expectations and her vision to ‘create experiences people are amazed by’ guide every aspect of her businesses.
Nancy’s initial success came from retail, reworking the merchandise mix at Capilano Trading Post to include more Canadian-made products and upscale brands. She opened new stores in BC and Alberta, then purchased and rebuilt two luxury accommodation properties in the Canadian Rockies – Moraine Lake Lodge (1991) and Cathedral Mountain Lodge (2002). In 2014, Nancy added Stanley Park Pavilion and Prospect Point Cafe and Gift Shop to the Capilano Group portfolio. The Prospect Point property will be renovated in a way that enhances its function and its history, while the Pavilion has recently been restored to its former glory.
Capilano Group is founded on the values of Safety, Show and Stewardship. Guest and team member safety is paramount and factors into all decision making. Nancy’s belief in a seamless guest experience, the show, is accomplished by commitment to theme, attention to detail and extensive team training. Stewardship is demonstrated with environmental management plans, community relations activities and involvement in the tourism industry.
Nancy is recognized as a person whose business acumen and ability to work to consensus generates results – the reason why she has served in an executive capacity on every significant tourism organization in BC and Canada. In September 2007, she was inducted into Canada’s Tourism Hall of Fame.
Nancy’s son, John, has worked in nearly every department at Capilano, the stores and the lodges. As VP of Operations John project managed the building of Capilano Suspension Bridge Park’s award winning attractions, Treetops Adventure and Cliffwalk. Looking to the future, he is well equipped to continue Nancy’s legacy and ensure Capilano Group’s growth and success.